Point-of-Sale Precision: How NCR Voyix Transformed Supply Chain Planning with ketteQ
NCR Voyix accelerates supply chain transformation with ketteQ, enhancing forecast accuracy and driving revenue growth.
The Background
With $8B in revenue, NCRY Voyix is a leading manufacturer of point-of-sale (POS) equipment and solutions for retail and restaurants. The company, headquartered in Atlanta, was using Oracle Cloud Planning with limited results. The sales organization was already using Salesforce, making ketteQ’s adaptive planning solutions a great option.
The Opportunity
In January 2024, Brian Gilchrist, NCR Voyix’s VP of Global Supply Chain, saw a demonstration of ketteQ and its unique capabilities. With a clear need to improve promise dates, on-time delivery, and customer service, Gilchrist and his team were eager to explore ketteQ. Within just five months, they signed a contract for ketteQ’s demand and supply planning solutions on Salesforce, setting the stage for a supply chain transformation.
The Win
ketteQ built confidence through tailored demonstrations and a robust business case that highlighted tangible benefits: better promise dates, increased revenue, and reduced costs. The compelling results gave NCR Voyix the green light to implement ketteQ’s demand planning solution as their first step toward adaptive planning
The Results
- Quota Credit
The Salesforce sales team assigned to NCR received quota credit with no additional work.
- Happy users:
The first implementation (forecasting and demand planning) was a big success, exceeding expectations and earning praise for improved workflows, user satisfaction, and measurable results.
- Future growth:
The next phases—revenue, supply, and service parts planning—promise to bring even more Salesforce users and opportunities.
- Speed:
The deal moved from introduction to signed contract in just five months.
- Simplicity:
With ketteQ handling demos, proposals, and meetings, the Salesforce account owner gained valuable time and was an excellent partner.
Why This Matters
This win highlights how easy and rewarding it is to partner with ketteQ on supply chain planning opportunities. Success at NCR is proof that by bringing ketteQ into the conversation, Salesforce AEs can secure quick wins, exceed quotas, and build stronger relationships with their accounts.
Takeaway for Salesforce AEs: Spot a supply chain need in your accounts? Bring ketteQ into the conversation, and let their expertise drive the opportunity home. Get started now.
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