Carrier Global Transforms Its Global Parts Operations with ketteQ’s AI-Powered Platform

Carrier Global Corporation is revolutionizing its service parts operations through an expanded partnership with ketteQ. Building on proven success in the Asia-Pacific, Europe, and North America, Carrier is now leveraging ketteQ’s advanced demand, inventory, and replenishment planning solutions powered by AI-driven insights across its global HVAC and Refrigeration business units.

The Challenge

Carrier’s global parts network spans multiple regions and over 20 brands, presenting several operational hurdles:

• Diverse Regional Demands: Each market—from Asia-Pacific to Europe and North America—required unique, tailored planning and forecasting.

• Inventory Inefficiencies: Managing excess stock and high expediting costs hindered operational efficiency.

• Fragmented Visibility: Disparate systems limited real-time insights and cohesive decision-making across the business.

The ketteQ Solution

To overcome these challenges, Carrier turned to ketteQ’s AI-powered adaptive supply chain planning and control tower solutions built on Salesforce.  This robust platform enables:

• Standardized Processes: A unified system that streamlines planning and standardizes operations across all regions.

• Enhanced Real-Time Visibility: Instant access to critical data that empowers planners to make proactive, informed decisions.

• Optimized Inventory Management: Advanced demand forecasting and replenishment planning reduce excess inventory and minimize costly expediting.

• AI-Driven Messaging: Leveraging artificial intelligence, the platform delivers predictive analytics and timely messaging, ensuring that actionable insights reach decision-makers exactly when needed.

As detailed in Carrier’s customer success story on ketteQ’s website, this innovative solution has provided the agility needed to respond to dynamic market conditions while driving operational excellence.

Results That Matter

The expanded global agreement with ketteQ is already delivering significant benefits:

• Lower Inventory Costs: Improved forecasting cuts down on unnecessary inventory and reduces expediting expenses.

• Enhanced Operational Efficiency: A unified platform simplifies processes across 20 brands, enabling more efficient decision-making.

• Increased Customer Satisfaction: By ensuring the right parts are available at the right time, Carrier can better meet customer needs.

Voices from the Field

The impact of this collaboration is best captured by leaders from both organizations:

“We are honored to have the opportunity to expand our agreement with Carrier globally, delivering demand forecasting, optimized inventory planning, lower expediting costs, and increased customer satisfaction. Our team around the world is committed to serving Carrier’s business operators and planners to deliver the greatest value.”
– Mike Landry, CEO, ketteQ  

“We are excited to team up with ketteQ to deploy their cloud-based demand and inventory planning software for our fast-growing aftermarket parts business. Carrier is continually committed to delivering world-class value to our customers by ensuring we have the right parts at the right time.”
– Gary Bobb, Former Vice President, Service, Carrier

Looking Ahead

By harnessing AI-powered technology, Carrier is not only addressing today’s challenges but also laying a solid foundation for future growth and innovation in its aftermarket parts business. This strategic expansion is a testament to the power of digital transformation in optimizing global supply chains.

For more insights into Carrier’s transformation journey and the strategic impact of ketteQ’s solutions, check out the full Carrier customer story.

What are your thoughts on the impact of AI-powered solutions in global supply chains? Share your insights in the comments below!